The outbreak of COVID- 19, amidst everything else going on in the world, good or bad, has pushed us all on the same side and has levelled our priorities. The crisis has ironically brought us all together and put forth an important question towards us – Who do we serve and what do we serve for?

The outbreak of COVID- 19, amidst everything else going on in the world, good or bad, has pushed us all on the same side and has levelled our priorities. The crisis has ironically brought us all together and put forth an important question towards us – Who do we serve and what do we serve for?

The outbreak of COVID- 19, amidst everything else going on in the world, good or bad, has pushed us all on the same side and has levelled our priorities. The crisis has ironically brought us all together and put forth an important question towards us – Who do we serve and what do we serve for?

In my usual work and life environment hardly anybody has so little that they truly need to become creative, that’s why we come up with fancy terms like design thinking. Well, I had to get creative. From creating a green screen to enable zoom background with shade net, to making my own peanut butter for breakfast, to have finally made the perfect Karonda Jam, I have come a long way.

A small incident, which got fixed within a day, affected so many lives, in so many bad ways – Sheila, her sub-ordinates, her new family members, her sub-ordinates’ family members, to say the least. It turns out that the client who wrote the email, was himself in an emotional turmoil. 

Decision-making is an acquired skill. One needs to practise it. If you take decisions on others behalf, if you keep giving them directions, if you make your worry and your irritation visible at the workplace, your employees will be scared to take any decision on their own, they will be scared to fall and fail. And that’s the opposite of empowering them. That’s the opposite of growth.